Working in customer service has always meant dealing with unhappy and sometimes downright rude customers. During the pandemic some consumers have become, well, grouchier than ever and even abusive. Stores and restaurants are short-staffed, and that means employees are stretched thin and service isn’t always what consumers expect. On top of that, the strain of the pandemic is wearing on everyone.
Monday at 9 a.m., host Angela Davis talks about what it's like these days for people whose jobs focus on solving customer problems and keeping them happy.
We want to hear from listeners: Do you or have you worked in customer service? How has the pandemic been for you? Have you had a memorable experience with customer service during the pandemic? Share your story by calling 651-227-6000 during the 9 a.m. hour or tweet @AngelaDavisMPR.
We also get the latest economic news from MPR News senior economics contributor Chris Farrell.
Guests:
Libby Boucher worked for decades in retail and customer service and until this spring managed a gas station and convenience store in Crookston, Minn. She is now executive director of the United Way of Crookston.
Dan Jasper is vice president of communications at the Mall of America